Frequently Asked Questions (FAQs)

The following FAQs are intended for our auto-attendant customers only.

Please see our complete list of FAQs here.

Getting Started

How can I get a better idea of how SoftTouch works?

How does SoftTouch licensing work?

Is licensing a one time cost?

Is financing available?

How much does SoftTouch cost?

What are the various costs involved to start a new system?

How long have you been in the software business?

Miscellaneous

Do you support languages other than English?

Does SoftTouch have bi-lingual support?

Q. How can I get a better idea of how SoftTouch works?

A. Please contact a sales representative through our contact us page for more information on auto attendant systems.

Q. How does SoftTouch licensing work?

A. Licensing for SoftTouch allows a certain number of people to call and use your auto attendant at the same time. You can purchase licensing for 4, 8, 16, 32 or more callers. We can help you determine how much licensing you will need.

Q. Is licensing a one time cost?

A. Yes.

Q. Is financing available?

A. Yes. For the software costs only. Hardware is not financed.

Q. How much does SoftTouch cost?

A. Please contact our sales department for a quote. We will try to tailor your quote to your needs.

Q. What are the various costs involved to start a new system?

A. You should consider these costs:

• phone service (either phone lines or T1s/E1s)

• a suitable computer

• Dialogic analog or digital hardware

• software licensing costs

• internet connection

Please note: We support voIP (voice over IP) and no hardware or phone service is required (other than a fast computer).

Q. How long have you been in the software business?

A. We have been selling SoftTouch for more than 8 years. We are a Florida Corporation.

Q. Do you support languages other than English?

A. Yes. You can record your system's voice prompts in any language you wish.

Q. Does SoftTouch have bi-lingual support?

A. Yes. There are several ways to accomplish bi-lingual support in SoftTouch.