This button opens up the monitor screen:

Active channels (phone lines) will appear in the left pane. In that pane will be displayed the channel number, the location in the system of the caller, as well as the status of the channel (disconnected, connected, etc.). You can press the  button in order to refresh the left pane (if necessary). The pane updates every 2 seconds automatically unless the “Pause Update” box under the pane is checked.

In the right pane will appear per-channel activity. The right pane allows you to watch as people use the system. Only channels with the “Monitor” field set to “Monitoring (complete)” in the “Channels Screen” will show detailed information. See the discussion on the “Channels Screen” for more information. The  button can be used to clear the right pane. The “Pause Update” box under the right pane will keep that pane from adding more information.

Note: For those sites using the SoftTouch “remote application”, SoftTouch will only transmit monitor screen information to the remote application if the monitor screen is open. If the monitor is closed, information will not be sent.